Booking and Cancellation Policy – tuktour.pt

1. Bookings

• Bookings must be made through the website tuktour.pt, filling in all required information correctly.

• Full payment is required at the time of booking to confirm the tour.

• After payment, the customer will receive a confirmation email with the booking details.

2. Cancellations by the Customer

• Cancellations made 48 hours or more before the tour date will receive a full refund.

• Cancellations made between 24 and 48 hours before the tour date will receive a 50% refund.

• Cancellations made less than 24 hours before or on the day of the tour are not refundable.

• Cancellation requests must be sent via email (tuktoursintra@gmail.com) or phone (+351 967 992 433).

3. Booking Changes

• Changes to the booking must be requested at least 48 hours in advance.

• Subject to availability, changes can be made without additional cost.

4. Cancellations by the Company

• In case of adverse weather conditions or situations beyond our control, the company reserves the right to cancel or reschedule the tour.

• Customers will be informed as soon as possible and may choose to reschedule or receive a full refund.

5. General Policy

• All communications regarding bookings and cancellations must be made through official contacts:

  • Email: tuktoursintra@gmail.com

  • Phone: +351 967 992 433

• This policy complies with applicable laws in Portugal and protects the rights of both parties.